Project Profile

Project Title Consumer Protection in the Power Sector: An appraisal of the initiatives in Delhi
Project Code 2010IA01
Project Status Completed
End Date August 2013
Sponsor(s) Government of National Capital Territory of Delhi
Division Resources, Regulation and Global Security
Executive Summary Full Text

The objective of this assignment is to study the existing mechanism for enforcement of performance standards and suggest a road map for monitoring of complaints and enforcing consumers' rights in an effective manner.